Tips:

Normally, we will reply your email within 24 hours;

Please include original order number when contact us;

For after-sales problems, please contact us and be ready to provide information as listed:
• Damaged: includes picture and video about damage parts;
• Quality: includes picture showing the working status and the specific problem;

⊗ Do not just enter “no good”, “it didn't work” or “defective part”. Our Tech Personnel will ask for more details.
Failure to include specific information will delay the processing of the problem.

✉︎ Email: service@coolakeus.com