1. Introduction

At Coolake, we hold your privacy in high regard and are unwaveringly dedicated to safeguarding your personal information. This Privacy Policy is designed to comprehensively explain how we collect, utilize, disclose, and protect the information you provide when you engage with our products, services, and website.



2. Information We Collect

2.1 Personal Information

• Identifiers: We may gather your name, email address, phone number, and physical address. This typically occurs when you create an account with us, place an order for our products, or reach out to our customer support team for assistance.
• Financial Information: When you make a purchase, we collect essential details like your credit card number, expiration date, and billing address. These are crucial for processing your transactions securely and ensuring a smooth purchasing experience.

2.2 Non-Personal Information

• Device and Usage Metrics: We collect data related to the device you use to access our services. This includes your IP address, browser type, operating system, and the specific pages you visit on our website. Such information is invaluable for enhancing the performance and usability of our services, ensuring a seamless experience for you.
• Cookies and Similar Tools: We utilize cookies and other similar tracking technologies. These tools help us remember your preferences, analyze how you interact with our platform, and deliver personalized content that aligns with your interests.


3. How We Use Your Information 

• Service Delivery: Your personal information is primarily used to provide you with the products and services you've requested. This involves order fulfillment, prompt customer support, and sending you important notifications related to your use of our services.
• Personalized Experience: We leverage the information we collect to personalize your journey with us. This includes presenting you with relevant product recommendations, customized content, and targeted advertisements that are more likely to resonate with you.
• Service Enhancement and Analytics: By analyzing the data, we can identify areas for improvement in our products, services, and website. This analysis enables us to innovate and develop new features that enhance your overall experience.


4. Information Sharing

• Trusted Third-Party Partners: We may share your personal information with trusted third - party service providers who play a vital role in helping us operate our business. These partners include payment processors, shipping companies, and marketing agencies. However, they are contractually bound to protect your information and use it solely for the purposes we've defined.
• Business Transactions: In the event of a merger, acquisition, or the sale of all or part of our assets, your personal information may be transferred as part of that business deal. Rest assured, we will ensure that appropriate safeguards are in place to protect your data.
• Legal Obligations: We may disclose your information if legally required to do so. This could be in response to a subpoena, court order, or a legitimate government request.


5. Data Security

• Robust Security Measures: We implement a range of technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, firewalls, and regular security audits to maintain the integrity of your data.
• Employee Training: Our employees are thoroughly trained on data privacy and security best practices. This ensures that your information is handled with the utmost care and confidentiality at all times.


6. Your Rights

• Access and Modification: You have the right to access, correct, or update your personal information. You can easily do this by logging into your account or by getting in touch with our customer support team.
• Deletion Request: You may request the deletion of your personal information, although this may be subject to certain legal constraints.
• Opt-Out Option: You can choose to opt-out of receiving marketing communications from us at any time. This can usually be done by clicking the unsubscribe link in the emails we send or by adjusting your communication preferences within your account settings.


7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, when appropriate, by sending you an email.


8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please don't hesitate to contact us at:
• Email: service@coolakeus.com
• Phone: +1 (512) 733-4068