This quality COOLAKE ice machine is designed and built to provide many years of satisfactory performance under normal commercial use.

COOLAKE warrants equipment manufactured by it as follows:
a) All commercial refrigeration equipment - 2-year parts and lifetime technician support.
b) Electronic circuit and/or control boards - 3-year parts and lifetime technician support.
c) Compressors on refrigeration equipment - 5 years parts.

These warranty periods run from the date of installation COOLAKE warrants that the equipment manufactured by it will be commercially free of defects in material and workmanship existing at the time of manufacture and appearing within the applicable warranty period.

This warranty does not apply to any equipment, component, or part that was not manufactured by COOLAKE or that, in COOLAKE’s judgment, has been affected by misuse, neglect, alteration, improper installation or operation, improper maintenance or repair, non-periodic cleaning and descaling, equipment failures related to poor water quality, damage or casualty.

To obtain service under the warranty, please email us and provide us with your phone number. When mail us, please include your order number, model number, serial number, and the date you purchased the appliance as well as a description of the problem you are encountering with the appliance.

We want you to obtain maximum enjoyment from using this COOLAKE appliance and ask that you read and follow the instructions enclosed.